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• ( v. 3.x ) • license • 1 user • STD Cisco IP Integrated Contact Distribution (IP ICD) is an inexpensive, easy-to-install, and easy-to-use automatic call distributor (ACD) for enterprise organizations. It is seamlessly integrated with all other customer response applications, including Cisco IP Interactive Voice Response (IP IVR) and Cisco IP Automated Attendant (IP AA). IP ICD provides a low-cost, entry-level ACD that is easy to install, administer, and use; supports multimedia (voice, data, and Web) access when used with Cisco IP IVR; provides complete customization tools for call flow scripts; and supports seamless integration with Cisco customer response applications. Cisco IP ICD Enhanced provides a solution for formal call-center requirements. In addition to supporting all the capabilities available in Cisco IP ICD Standard, Cisco IP ICD Enhanced offers the following significant new key feature enhancements: on-demand call recording; silent monitoring, call barge-in and call intercept. Cisco Enhanced Agent Desktop, together with the available CTI option, provides a sophisticated screen pop through integration with any Microsoft Windows application. Product Search:

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