Neutron, Inc. has an opening for an experienced, mid-level Customer Service Supervisor. Responsibilities include: supervision of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, and correcting errors or problems. Provide employees with guidance in handling difficult or complex problems and resolving complaints or disputes. Discusses job performance problems with employees and identifies causes and issues and corrective action plans. Interview and select employees; train and instruct in job duties and company policies. Implement corporate and departmental policies, procedures, and service standards, and goal achievement standards. Associates Degree in Business Management, Marketing or Human Resources are relevant fields to this position, with three to five years business experience.

1. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques and coordination of people and resources
3. Time Management/Management of Personnel - Manage one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job.
4. Team Building - Encouraging and building mutual trust, respect and cooperation among team members.
5. Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting goal performance standards and monitoring performance.

Competitive salary based on experience.

To apply for this position, please submit a cover letter with salary requirements, and a current resume to Cyndi Snyder, Human Resources, NeutronUSA, 220 Reese Road, State College, PA 16801 or e-mail: cyndis@neutronusa.com

We are currently seeking talented individuals who are eager to succeed in a sales career. The position requires the ability to make outbound calls, identify prospects, transforming opportunities into sales, requesting customer referrals, and results oriented closure of the sale. Prior sales experience desired, but we are willing to train motivated individuals. Technical sales knowledge is a plus!

1. Technology skills: Familiarity with Internet search engines, and communication tools. The ability to keep up-to-date technically and applying new knowledge to your job.
2. Speech Clarity/Written Expression: The ability to speak clearly so that others can understand you, and the ability to communicate information and ideas.
3. Customer Relations: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
4. Sales Techniques: Answer customers' questions about products, prices, availability, product use, service and support. Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
5. Achievement/Goal Orientation: Job requires establishing and maintaining personal and team goals, and the vision to recognize growth opportunities through bonuses and commissions.

Competitive salary based on experience.

To apply for this position, please submit a cover letter with salary requirements, and a current resume to Cyndi Snyder, Human Resources, NeutronUSA, 220 Reese Road, State College, PA 16801 or e-mail: cyndis@neutronusa.com

We are currently seeking talented individuals who are eager to succeed in a specialized sales career working with our Educational and Government customers. This is a highly visible position responsible for developing and implementing strategies and plans to produce dynamic growth in sales and profits for the business. Leadership, creativity, and entrepreneurial thinking are key elements to the successful performance of this position. This position serves as a leader for the business and product development of Educational and Government sales. BA or BS in Marketing preferred, with 3 to 5 years demonstrated sales ability in educational or government sales.

1. Selling skills: Expertise and experience working with independent manufacturer's representatives, international agents, and world-wide selling to educational and government systems. Aggressively prospect for new business, generate new leads, and close sales.
2. Teamwork: Collaboration with industrial sales team, marketing and customer service in translating client needs into actionable solutions.
3. Customer Relations: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
4. Sales Techniques: Exceptional communication and presentation skills, strong networking, time management, organizational and interpersonal skills.
5. Achievement/Goal Orientation: Strong track record of meeting and exceeding quotas. Job requires establishing and maintaining personal and team goals, and the vision to recognize growth opportunities through bonuses and commissions.

Competitive salary based on experience, bonuses/commissions related to sales performance.

To apply for this position, please submit a cover letter with salary requirements, and a current resume to Cyndi Snyder, Human Resources, NeutronUSA, 220 Reese Road, State College, PA 16801 or e-mail: cyndis@neutronusa.com

Duties include: 1. create marketing strategy, value propositions and solution sale strategies for the potential clients. 2. Additionally conduct sales training, create marketing and sales collateral including customer presentations, industry white papers, technical briefs on various industry or information technology topics. 3. Communicate with manufacturers to develop marketing programs to achieve the sale goal. Develop the vertical markets for the following Solutions (Please specify which field you are looking for in the resume): Printing Solution; Document Solutions; Storage Solutions; Network Solutions; Industry Solutions; Server/Notebook Solutions; Industrial PC Solutions; Digital Signage Solutions; Audio/Video Solutions; Managed Service Solutions

1. Excellent communications and written skills, with public speaking/presentation experience.
2. Strong understanding in the solutions for the field you are looking for.
3. Require and enjoy sale/ marketing experience.
4. Strong experience in developing the vertical market.
5. Enjoy challenge. Goal driving, organized, team work, and problem solving ability.
6. Requires a bachelor degree or equivalent level education and or experience

Competitive salary based on experience.

Duties include: 1. Develop the customers in the vertical markets for the following Solutions (Please specify which field you are looking for in the resume): Printing Solution; Document Solutions; Storage Solutions; Network Solutions; Industry Solutions; Server/ Notebook Solutions; Industrial PC Solutions; Digital Signage Solutions; Audio/Video Solutions; Managed Service Solutions

1. Excellent communications/phone/ outbound call skills.
2. Strong background or interest in the solutions for the field you are looking for.
3. Require sale/ marketing experience.
4. Enjoy challenge. Goal driving, organized, team work, and problem solving ability.
5. Requires a bachelor degree or equivalent level education and or experience.

Competitive salary based on experience.

We are currently seeking qualified individuals to join our team as part-time or full-time Customer Service Representatives/Call Center. These are entry-level positions with room for advancement for motivated individuals. The position requires the ability to confer with customers by telephone, e-mail or fax and provide information about products and services, building customer relationships, resolving customer complaints, and some in-bound sales. Must be able to deal with a volume of 50-60 inbound calls per day. Must be goal-oriented and able to multi-task. Must have a good command of the English language. Candidates with Spanish as a second language are also needed to work with our international customers. Prior experience in the field of customer service or call centers desired, but we are willing to train motivated individuals. Working knowledge of MS Word, Excel or Access and Internet search engines required.

1. Customer and Personal Service: Knowledge principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
2. Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3. Documentation/Recording Information: Entering, recording, storing or maintaining information in written or electronic form including sales activity, costs and results.
4. Maintaining Customer Relationships: Developing constructive and cooperative working relationships with customers, co-workers and peers.
5. Conflict Resolution: Handling complaints, settling disputes, conflicts and negotiating with customers. Recognizing that complaints are not directed toward the individual, but toward the situation or event.
6. Selling/Influencing Others: Persuading existing and potential customers to purchase products or services.

Competitive salary based on experience. Bonuses and/or commissions based on sales Performance.

To apply for this position, please submit a cover letter and a current resume to Cyndi Snyder, Human Resources, NeutronUSA, 220 Reese Road, State College, PA 16801 or e-mail: cyndis@neutronusa.com